To complain or not complain?

Jane 1I have to do the right thing. I have just written quite a strongly worded email of complaint to the Head of LAMDA examinations, Guy Norris. But I have done it with the best intentions I have really highlighted how I want my letter to help them improve because I firmly believe that listening to your customers is the ONLY way to improve. It is how I have built our national organisation over eight years and it is how I will continue to lead our company. We are on a mission to be the best in the UK and I won’t stop with this mission but I will not be hindered by LAMDA.

We have been waiting for our examination results for over eight weeks now and it is totally unacceptable for our pupils, parents and the tutors that have helped and trained them. I am sorely disappointed but my lengthy email of complaint is genuinely written out of care and concern for an ‘institution’ in this country as far as Performing Arts/Acting examinations go! LAMDA has been around since the 1800s (1861 to be exact) and I do not want to see anything other than a level of perfection emerging from it’s every orifice. They have been excellent for the eight years that I have worked with them and I want to help them to get through this current state of affairs and come through glowing! However the last few months have been less than acceptable and I am not the only person or company feeling this way.

The examinations are a really positive experience for our pupils and on the whole the examiners are highly professional, pragmatic and really care that each child has a positive experience whilst being under exam conditions.

The examinations really help our pupils with so many life skills; the ability to handle nerves, the ability to communicate effectively with a stranger, the chance to build their CV from an early age, the opportunity to perform and receive a recognised qualification that can be used in later life. The confidence of a child soars when they receive that certificate. Yes you could get all this from another exam board but I don’t want to use another exam board in my eyes LAMDA is the best.

I do not want to see, what, in effect, is an administration problem, affect my choice of examination board in the future so I decided not to stay quiet and instead try and help by complaining in a constructive way. What is done is done now, what we have experienced a Little Voices recently cannot be changed but it can be prevented from happening again!

I will keep you posted!



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